Terms of Service

Current status: the formal operator and regional terms remain to be confirmed. This page describes verified product rules and existing customer commitments. Availability is shown on the relevant product and checkout pages. Confirm complete contract information before procurement.

Software licenses and devices

CrossMeet desktop has Free, Pro and Team editions. Monthly, yearly and perpetual are payment options for Pro, not separate feature editions.

Licenses are bound to devices. When moving to a new computer, release the old device in the app or in device management, then activate the new one. Do not share, resell or bypass license controls.

Perpetual licenses and updates

Pro perpetual lets you keep using the last version you are entitled to and includes 12 months of feature updates from purchase. The end of update coverage does not disable an entitled version.

This is not a promise of lifetime free upgrades. The pricing page shows whether additional update coverage is available for purchase; an unlaunched extension is not a current offer.

Trials, expiry and local data

Eligible new devices can usually try Pro features for 14 days without a credit card. Your eligibility and actual expiry date appear in the app.

When a trial or subscription ends, a refund completes or a seat is reclaimed, the associated paid entitlement ends. Free features remain available:

• Local data on your computer is retained, including meeting history, glossaries, quick phrases, notes and vocabulary.
• A meeting already in progress is not interrupted solely because the license expires during it.
• The account website manages entitlements; it does not automatically sync or back up local app content.

Team seats

Team uses named seats. Administrators can invite members, assign seats and reclaim them. Reclaiming a seat removes its license entitlement from the previous holder. Added seats end with the main contract. These actions do not delete members' local data.

Supported engine services are shared through your configured LAN host; glossaries, quick phrases and knowledge-base libraries are not automatically synchronized. If a processing stage uses an external API, the relevant content still goes to the selected provider.

Prices, payments and renewal

The pricing page and checkout confirmation show current prices, availability and campaign conditions. Channels that are not open are marked “Coming soon.”

• Stripe subscriptions renew on the agreed billing cycle. You can request cancellation at the end of the current period in subscriptions; the paid remainder stays available.
• Alipay and WeChat web payments are one-time payments. Continued access requires manual renewal when available in your account.
• Pro perpetual is a one-time software license purchase.
• Bring-your-own API charges are billed by your provider and are separate from the software price.
• Subtitle Bridge official cloud uses a separate points subscription. It is not included in Pro or Team licenses. Usage is settled per task, and unused points do not roll over to the next period.

Orders retain the price, entitlements and terms version agreed at purchase. Later changes to this page do not retroactively change completed orders. Confirm the payment entity, currency, tax documentation and contract arrangements before procurement.

Refunds

Your first purchase includes a 14-day no-questions-asked refund. Check the refund option in orders. If it is unavailable or requires review, contact support@crossmeet.com.

Cloud orders with more than 5% of their period's points consumed, renewals, additional seats, update extensions and offline payments require manual handling where automatic entitlement recovery is not supported. Manual handling does not remove the refund rights already promised. The order and payment provider show processing and settlement status.

A completed refund removes the associated license or points entitlement. This description does not limit rights under applicable law.

Data processing and responsible use

Each processing stage follows its selected engine. Content processing can stay on your computer when all relevant stages use local engines. API and official cloud features send submitted content to the relevant service. See the privacy policy.

Recognition, translation and generated output depend on audio quality, language, models and context. Check the original and translation before relying on amounts, contracts or other important decisions. Obtain the necessary rights to recordings, reference material and voices before using them.

Connectivity and license checks

Initial activation and online services require connectivity. A valid subscription's local license token normally lasts 7 days, followed by up to 14 days of offline grace. Grace does not extend the subscription's own expiry date. Perpetual use and update eligibility are managed separately; online checks still check revocations and device status.

This page does not promise a fixed uptime percentage, response time or unconfirmed data residency arrangement.

Contact and updates

For product, order or terms questions, contact support@crossmeet.com. For business procurement, contact enterprise@crossmeet.com.

We will update this page when the operator, address and regional terms are confirmed. If you require a formal contract, obtain and review the complete written information before paying.