Topic-organized high-frequency questions. For deep technical issues, see Troubleshooting.

A. Product

1. How is CrossMeet different from Otter / Krisp / Tactiq?

Tool	Main use	CrossMeet's difference
Otter	English meeting transcription / notes	CrossMeet is cross-language live translation, not transcription
Krisp	Noise suppression + transcript	CrossMeet focuses on translation + virtual mic output
Tactiq	Google Meet captions / summaries	CrossMeet is cross-platform + offline + bidirectional
Google Translate	Text translation	CrossMeet is live audio + compose-bar + RAG

Core difference: CrossMeet is built for people who can read English but can't always hear it — optimized for source text on screen in 100ms.

2. Can I use CrossMeet offline?

Yes. Local Whisper + local Llama 3 / Qwen2 + local TTS all supported
Only exception: license heartbeat (every 24h online, 72h offline grace)
For long offline needs: email support for a 90-day / permanent offline license

3. macOS / Linux support?

Windows 10/11 only today
macOS: Q3 2026 public beta planned
Linux: Q4 2026

4. Mobile?

Not planned. CrossMeet relies on a virtual mic driver + GPU + multi-window — it's a desktop-only product.

5. Does CrossMeet replace a human interpreter?

No. Human interpreters catch tone, culture, subtext, accents, jokes — layers an LLM struggles with
CrossMeet is great for: daily 1:1s, technical discussions, client demos, cross-language chat
For legal / medical / diplomatic settings, use human interpreters

B. Privacy & security

6. Is audio uploaded?

By default, not to CrossMeet servers
Cloud ASR / TTS / LLM use your own API key — CrossMeet client talks directly to the third party (OpenAI / Anthropic / Aliyun)
Fully-local engines = zero upload

7. Are translations stored in the cloud?

No. All sessions live in %APPDATA%\CrossMeet\crossmeet.db locally
Paid Cloud Sync is opt-in (encrypted to CrossMeet cloud)

8. Is my OpenAI / etc API key safe?

Encrypted in Windows DPAPI (bound to your user account)
Never sent to CrossMeet servers
Only used when the CrossMeet client calls the corresponding third-party API directly

9. Can my company audit CrossMeet's privacy?

Yes. Enterprise customers can request source-code access under NDA / deployment audits
Our Security page tracks SOC2 / compliance progress

10. What if my license_key is stolen?

Immediately: log in to my.crossmeet.com → Devices → Release suspicious devices
Email support@crossmeet.com to freeze the license
We'll reissue a new key

C. Pricing & payment

11. Does the 7-day trial need a credit card?

No. Download → register → free 7 days of full Pro

12. What happens after trial?

Auto-downgrade to Free (basic features only: single-language ASR, no LLM, no vMic, no RAG)
Upgrade to Pro anytime

13. Can I get a refund?

Yes — 14-day no-questions-asked
After 14 days, refund per local law minimums

14. Business invoices / VAT?

Stripe auto-generates invoices
Alipay / WeChat Pay: email sales@crossmeet.com for VAT invoices

15. Bulk team licenses?

For 5+ users, Enterprise license is recommended (custom device count + central admin + SSO)
Email sales@crossmeet.com

16. Education discount?

50% off for students / academic institutions (.edu email or student ID)
Apply: support@crossmeet.com with proof

17. Is Lifetime actually "forever"?

Yes. One payment, all future versions free
If CrossMeet ceases to exist (extreme case), we'll publish a final offline build for Lifetime users

D. Technical

18. What LLM does CrossMeet use?

Your choice: OpenAI / Anthropic / Google / Aliyun Qwen / local Ollama / etc.
We don't lock you to any one. All engines swappable in Settings.

19. End-to-end latency?

Source text on screen: ~100 ms (VAD partial → UI)
Full translation displayed: ~900 ms (LLM streaming output)
TTS into vMic: ~600 ms after full sentence translated
End-to-end (you speak → other side hears native TTS): 1.5–2.5 seconds

20. How many languages?

30+ major languages, any pair: ZH, EN, JA, KO, DE, FR, ES, PT, RU, AR, HI, VI, TH, TR, PL, NL, SV...
ASR / LLM / TTS each support slightly different subsets (some minor languages cloud-only)

21. Can I edit the prompt?

Settings → LLM → Prompt Templates is fully customizable
Supported vars: {source_lang}, {target_lang}, {glossary}, {rag_chunks}, {history}, {text}

22. Which video-conf apps work?

Tested: Zoom, Teams, Discord, Google Meet, Tencent Meeting, Feishu, Webex
Reality: any app that lets you select a mic device — vMic is a standard Windows audio device

23. Slack / Lark integration?

v1.0 planned: bot mode (add CrossMeet as a translator bot to your channel)
Not supported today

24. SDK / API for developers?

LAN API already open (OpenAI-compatible)
Full SDK: post v1.0, for Enterprise customers

E. Use cases

25. Am I a fit for CrossMeet?

Great fit:

Meeting overseas clients/colleagues — you can't always hear but can read
Cross-border sales / e-commerce — need to communicate fast across languages
Freelance translator — want live reference translation during work
International student / returnee — can't keep up with spoken speed
Cross-language family (partner / parents / friends abroad)

Not a fit:

Total English illiterate (you need to read the source)
Fully offline + no license at all (contact us for private Enterprise deployment)

26. On-site at a client overseas?

Bring your laptop → use hotel / client wifi (first launch needs internet; afterwards local engines run offline)
On-site meetings: vMic + Bluetooth headphones
Translation quality: add their company terms to Glossary in advance

27. Setting this up for my parents?

Install → enable Auto-TTS Mode (auto-send)
Lock ASR to their native language
Increase UI font size (Settings → Appearance → font size)
Tip: buy them Lifetime — set and forget

28. Student in class?

Single-source mode (system audio) → translates the lecture
Disable vMic (you don't need to speak)
Enable RAG: upload course syllabus / previous notes

F. Other

29. How do I report a bug?

In-app: Settings → Help → Report Issue (auto-attaches logs)
GitHub: github.com/crossmeet/crossmeet/issues
Email: support@crossmeet.com

30. How do I vote on roadmap?

community.crossmeet.com → Roadmap → vote
Or file an RFC at github.com/crossmeet/crossmeet/discussions

Still have questions?

Email: support@crossmeet.com
GitHub Issues: github.com/crossmeet/crossmeet/issues
VIP / Enterprise customers: dedicated Slack channel (per contract)

FAQ