Frequently asked questions

Editions and costs

What can Free do?

Free includes single-source live translation, text translation, history viewing and basic learning, with 10 glossary entries and 10 quick phrases. The software has no minute cap for local or bring-your-own API engines. Providers may still charge for usage.

How do Pro and Team differ?

Pro adds dual-source meetings, interpretation replies, virtual microphone output, knowledge retrieval, document translation and advanced learning. Team adds named seats and LAN sharing. See the full pricing comparison.

Does the trial need a credit card?

No. Eligible new devices can usually try Pro features for 14 days. Your eligibility and actual expiry appear in the app. Free remains available after the trial, with local data retained.

Does perpetual include all future updates?

No. Pro perpetual lets you keep using the last entitled version and includes 12 months of feature updates from purchase. Check current availability on pricing before assuming an additional update extension can be purchased.

Is official cloud included in Pro?

No. Subtitle Bridge official cloud is a separate points subscription settled by task usage. Desktop licenses, provider API charges and official cloud points are separate costs. Unused cloud points do not roll over.

Where are current prices and payment methods?

Pricing shows public offers, while checkout shows available channels. Offers and channels that are not open are labeled accordingly. No unpublished educational discount or promotion is promised.

Can I request a refund or cancel renewal?

First purchases include a 14-day no-questions-asked refund; some cases require manual handling. Stripe subscriptions support end-of-period cancellation in subscriptions. Alipay and WeChat web payments require manual renewal. See the terms.

Can I get a company invoice?

Before procurement, contact sales@crossmeet.com to confirm the selling entity, currency, tax documentation and contract arrangements. A payment record does not establish that every invoice type is available in every region.

Privacy and content

Are audio and documents uploaded?

It depends on each stage's engine. Local processing runs on your device. API processing sends relevant audio, text or reference material to your selected provider. Cloud embeddings also receive knowledge-base entry and query text. See privacy.

How are API keys stored?

The desktop app protects configured API credentials with local encryption and Windows credential protection. When you call a service, the client sends authentication information to that configured provider. Do not submit keys to an untrusted service address.

Does official cloud upload pronunciation recordings?

Official cloud pronunciation assessment is currently disabled and does not accept practice recordings for scoring. Other Subtitle Bridge official cloud AI features process the text, subtitles and context you submit.

Does my account sync meeting history?

Not automatically. Meeting history, terminology, knowledge bases and learning content stay on the computer. Use available export or backup features before moving devices.

Devices and configuration

Which systems are supported?

The current desktop product targets Windows 10 and 11 x64. Other systems and mobile platforms have no downloadable release or committed delivery date.

Can I use it without an NVIDIA GPU?

You can select compatible API engines, and some local processing supports CPUs. Requirements vary by model; check the app's hardware checks. A GPU is not a universal requirement for every workflow.

Can it run completely offline?

Content processing can be configured locally once the required models are installed. Initial activation, downloads and online services need connectivity. Subscription access also depends on expiry and offline grace. See activation.

How many languages are supported, and what is the latency?

Language support depends on the recognition, translation and speech engines together. Latency depends on audio, segmentation, hardware, models and networking. Test the languages and devices you plan to use; no single number describes all configurations.

Does it work with Zoom, Teams or other meeting apps?

System audio can supply recognition input. A configured virtual microphone can supply input to a meeting app, subject to its device selection, permissions and audio processing. Test with the virtual microphone guide before a real meeting.

How can I improve specialist terminology?

Use a glossary for preferred translations and a knowledge base to retrieve stored business answers. Still check important names, numbers and commitments. Prompt guidance is not an accuracy guarantee.

Get help

See troubleshooting for installation and runtime issues. Otherwise contact support@crossmeet.com with your version and reproduction steps, removing sensitive content first.