CrossMeet / Guide
License Activation & Device Management
Manage CrossMeet licenses, device allowances, renewals, perpetual update coverage and Team named seats.
Updated
Free does not require a paid license. This guide is for users who already have Pro or Team access.
Find your license
After payment succeeds and the license is issued, open your account dashboard to find the key. Email notifications depend on successful delivery; your account is the place to check.
A license key activates the software. It is not your website password, but it is still a sensitive credential. Do not share it publicly, post screenshots of it or put it in a code repository.
Activate the desktop app
- Open CrossMeet and find the licensing page in settings.
- Paste your key. If a device-name field is available, use a recognizable name.
- Activate and wait for the network check.
- Review the license status, expiry and device usage.
Labels can change between versions; follow the current app interface.
Device allowance
| License | Bound devices |
|---|---|
| Pro monthly | 2 |
| Pro yearly | 2 |
| Pro perpetual | 2 |
| Team | 2 per named seat |
A hardware fingerprint associates the device with its license. This identifier is used for licensing and should not be treated as fully anonymous data.
When moving computers, release the old device in its licensing settings or in device management, then activate the new one. The website also works if the old computer cannot start. Releasing a license does not migrate or back up local history.
Online checks and offline grace
The app periodically checks license and revocation status. A subscription's local token normally lasts 7 days, followed by up to 14 days of offline grace. The subscription's own expiry still ends its entitlement.
Pro perpetual lets you keep using the last entitled version. Use rights and feature update coverage are managed separately. Initial activation and online services still require connectivity.
The license service uses HTTPS. When diagnosing connectivity, check access to license.crossmeet.com, your system clock and firewall settings.
Renewal, cancellation and upgrades
- You can request end-of-period cancellation for Stripe subscriptions in subscriptions. The paid remainder stays available.
- Alipay and WeChat web payments are one-time payments and require manual renewal. Check your account for available actions and current status.
- Pro perpetual includes 12 months of feature updates. You can continue using the last entitled version afterward. An update extension that has not opened for public sale is not yet available to purchase.
- Eligible monthly or yearly orders can provide one upgrade credit within 30 days of payment toward a higher-priced Pro license in the same currency. Checkout shows actual eligibility and the credit amount.
Refunds and expiry
First purchases include a 14-day no-questions-asked refund. Some orders require manual handling; see the terms.
When an entitlement expires or is refunded, paid features end and Free remains available. Local history, terminology and learning data are retained. License expiry during a meeting does not itself interrupt that session.
Team seats
Each Team named seat belongs to one member and carries an independent license. Administrators can invite, assign, reclaim and transfer seats in the account area. Added seats end with the main contract.
Reclaiming a seat removes its entitlement without deleting local data on the member's computer. Contact enterprise@crossmeet.com about procurement.
Common issues
The key is rejected
Check for copied spaces, the correct order and whether the entitlement was revoked. Do not post the full key in public support requests.
The device limit is reached
Review device management, release an unused device and try again.
An unknown device or a leaked key
Release suspicious devices and contact support@crossmeet.com about the license. If the website account is also compromised, change its password. A password change does not replace the license key.
Settings are missing on a new computer
License activation and local data migration are separate. Use available export or backup features before moving. Do not assume the account website syncs meetings, terminology or knowledge bases.