License Activation & Device Management

CrossMeet uses a license_key activation model. This doc covers the full flow.

1. Get your license

After successful purchase, your license_key arrives via two channels:

• Email: [CrossMeet] Your license key lands in the inbox you registered with
• Dashboard: log into my.crossmeet.com → Subscription → License Key

Format example: CMK-7F3A-B92D-4E18-5C6A

⚠️ license_key is your account token, equivalent to a password. Don't share, don't post screenshots publicly.

2. Activation flow

1. Launch CrossMeet desktop app
2. Click Settings → Licensing on the left
3. Paste your key in the License Key field
4. (Optional) fill Device Name (e.g. "Office PC") for easier management later
5. Click Activate
6. Wait 3-5s for network verification
7. Green "License active" + "Devices: 1/2" — done!

3. Device quota

Default device count per license:

On activation, CrossMeet generates a hardware fingerprint (HWID) — no personally identifiable information. HWID is bound to your license.

4. Heartbeat mechanism

After activation, CrossMeet syncs with our server every 24h ("heartbeat"):

• Verify license validity
• Update subscription status (renewal / refund / pause)
• Offline grace period: 72 hours (3 days). After that, must reconnect

⚠️ For long offline scenarios (extended travel, etc.), email support@crossmeet.com to request an offline license.

5. Switching computers (device migration)

Scenario A: Old computer still works

1. On the old computer: Settings → Licensing → click Deactivate (release the slot)
2. On the new computer: install CrossMeet → Settings → Licensing → paste key → Activate

Scenario B: Old computer is dead

1. Log in to my.crossmeet.com → Devices
2. Find the old device name (e.g. "Office PC"), click Release
3. Activate on the new computer

⚠️ Up to 3 device migrations per 30-day window (anti-abuse measure). Beyond that, contact support to unlock.

6. View & manage devices

my.crossmeet.com → Devices page:

• Lists all bound devices: name, partial HWID, activation time, last heartbeat
• Click Release to free a slot
• Click Rename to change display name (UI-only, doesn't affect binding)

7. Renewal & upgrade

Renew Monthly / Yearly

• Auto-renewal is enabled by default. Reminder email 7 days before expiry
• Cancel auto-renewal: my.crossmeet.com → Subscription → Cancel
• After cancel, license stays valid until current period ends (no refund, but remaining days preserved)

Upgrade plan

• Monthly → Yearly: pay difference, takes effect immediately
• Yearly → Lifetime: pay difference, instantly converts to lifetime
• Upgrade in my.crossmeet.com → Subscription → Upgrade

Refund

Full refund within 14 days, no questions asked. After refund, license is invalidated immediately and bound devices stop within 24h.

8. Team / Enterprise license

For teams of 5+, contact sales@crossmeet.com for an Enterprise license:

• Custom device / user counts
• Centralized admin panel (admin assigns / revokes seats)
• SSO (SAML / OIDC)
• Private API deployment
• Priority support + SLA

9. FAQ

Q: "Invalid license key" on activation

• Check spelling (avoid 0/O, 1/I confusion)
• Check if key was refunded / invalidated
• Email support@crossmeet.com to verify

Q: "Device limit exceeded"

• All slots used. Release an old device (§5/§6) and retry
• Or upgrade for more slots

Q: Heartbeat fails / "License expired"

• Check network (cn.crossmeet.com / api.crossmeet.com reachable?)
• Check firewall isn't blocking outbound HTTPS
• Check system clock is accurate (large drift causes verification fail)

Q: When migrating, do my settings & history transfer?

• No — only the license. Local data (settings, history, glossary, RAG KB) lives in %APPDATA%\CrossMeet\ and must be manually copied to the same path on the new computer (or enable Cloud Sync at my.crossmeet.com — paid feature)

Q: Multiple users on one PC?

• Same Windows account using same license: doesn't consume extra slots
• Different Windows accounts are recognized as different devices, each consumes a slot

Q: Offline environment usage?

• Email support@crossmeet.com to request a 90-day offline license
• Enterprise customers can request permanent offline + private deployment

10. License security tips

• Don't share: license_key equals your account password
• Don't commit to public code: never push to git, never screenshot in groups
• Lost key: log into my.crossmeet.com to view again; if account compromised, contact support to freeze immediately
• Suspicious activity: if you see an unfamiliar device, release it immediately at my.crossmeet.com → Devices and change your password